Privacy Policy
Inquirly: Ask a Question · Last updated October 28, 2026
Inquirly: Ask a Question (“Inquirly”, “we”, “us”) is a free Shopify app by Boost Apps that lets a merchant add an Ask a Question button and form to their online store, so shoppers can send a question about a product by email. This policy explains what data we handle and how.
Store data we access
Inquirly uses only one Shopify permission:
read_themes: to check whether the Ask a Question block has been added to a template of your published theme, and whether the floating button is switched on, so the app can show you its setup status. Inquirly never changes your theme.
Inquirly does not request access to your products, orders, customers or any protected customer data.
Information we store
Your Inquirly settings (button style, form fields, texts, colors and corners) and the app’s Shopify session are stored in your own store as Shopify metafields.
Our servers run on Cloudflare. Cloudflare Workers KV holds the store’s Shopify access token and session and your admin language choice.
Our internal admin service (Boost Apps admin, backed by a Supabase database) keeps a record for each store that installs the app: store domain, store name, store email, shop owner name, primary domain, country, currency, Shopify plan, install/uninstall dates and, while the app is installed, the Shopify access token. We use this record to support you and to send emails.
Storefront behaviour
The button and the form are rendered by your theme on Shopify’s servers from your saved settings. A very small script in the shopper’s browser opens the form window. Inquirly sets no cookies and has no tracking, and shoppers’ browsers never contact our servers. While a shopper sends a question, the script keeps the page’s scroll position in the browser’s session storage so the page can return to the same spot after the message is sent; it stays on the shopper’s device and is removed as soon as it is used.
Messages from shoppers
The form uses Shopify’s own contact form. What a shopper types (name, email address, optional phone number and their question, plus the product they asked about) is submitted to Shopify and delivered by Shopify to your store’s email address, under Shopify’s privacy terms and yours as the merchant. Inquirly never receives, stores or processes these messages and has no access to them. Shopify’s spam protection on the contact form stays in place.
Emails
We send a welcome email when you install the app and a goodbye email when you uninstall it, and occasional product update emails to the store email. Emails are delivered through Resend. Every promotional email contains an unsubscribe link.
Service providers
We do not sell or rent your data. We use these service providers to run the app:
- Cloudflare: app hosting and storage of access tokens and sessions.
- Supabase: database for the store records described above.
- Resend: delivery of the emails described above.
- Tidio: live chat loaded only inside the app’s admin (never on your storefront) so you can reach our support team. So we can help without asking for details first, the chat receives your store’s name, myshopify address, website, contact email, Shopify plan and country, the name, email and role of the staff member using the app, and which app page they are on. It never receives any data about your customers. Messages you send and basic technical data (such as your IP address) are processed by Tidio under their privacy policy.
Data retention and deletion
When you uninstall Inquirly, we delete the cached access token and session within minutes. Settings stored as metafields are removed by Shopify with the app. Shopify’s shop/redact request, sent 48 hours after an uninstall, removes anything left. Because Inquirly never stores customer data, customers/data_request and customers/redact requests have nothing to return or erase.
Your rights
You can ask us to access, correct or delete the data described above at any time by emailing boostappspro@gmail.com.
Contact
Boost Apps · boostappspro@gmail.com